Terms of Service

By accessing or using Truvio — the AI brand visibility platform available at tru-vio.com — you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the service.

These Terms apply to all visitors, users, and anyone who accesses or uses the service, including free-tier users running single audits and subscribers on a paid plan.

Truvio is an AI brand visibility and Generative Engine Optimisation (GEO) tool. It submits structured queries to three third-party AI engines — OpenAI ChatGPT, Google Gemini, and Anthropic Claude — and analyses the responses to produce a visibility score (0–100) indicating how prominently your brand appears in AI-generated recommendations.

Truvio is a research and analytics tool. It does not control, influence, or modify any AI engine's training data or outputs. Scores reflect AI engine behaviour at the moment of the audit and cannot be guaranteed to persist.

Truvio is currently in beta. Scores are approximate and reflect AI engine behaviour at the time of the audit. They may not fully capture your brand's actual visibility, and they will change as AI engines update their training data, ranking logic, and response behaviour.

We make no guarantee that any GEO score accurately represents your brand's standing with end consumers, search engines, or investors. Do not rely solely on Truvio scores to make business, financial, or marketing decisions.

Truvio does not require a password-based account for free audits. You provide your email address to identify your audit results. You are responsible for ensuring the email address you provide is accurate and belongs to you.

We use your email address to link your audit history to you and, where applicable, to give you access to the Truvio portal. You must not use another person's email address without their consent.

You agree not to:

• Submit URLs or brand names with the intent to harm, defame, or misrepresent a third party.
• Attempt to reverse-engineer or scrape the Truvio platform or its outputs at scale.
• Use automated means (bots, scripts) to submit audits beyond normal personal or business use.
• Submit content that is unlawful, harmful, or violates the acceptable use policies of OpenAI, Google, or Anthropic.
• Attempt to circumvent rate limits or access controls.
• Resell or sublicense Truvio outputs without our prior written consent.

We reserve the right to suspend or terminate access for any user who violates these conditions.

Truvio relies on third-party services including OpenAI, Google, Anthropic, Upstash, and Vercel. By using Truvio, you acknowledge that your data may be processed by these providers as described in our Privacy Policy. We are not responsible for outages, errors, or policy changes by these providers.

All trademarks, logos, and content on tru-vio.com (other than your brand data) are owned by or licensed to Truvio. You retain all rights to your brand name, URL, and content — by submitting an audit you grant us a limited licence to process that content solely for the purpose of generating your audit results.

Audit outputs (scores, reports) generated by Truvio are provided to you for your own business use. You may not publicly represent Truvio scores as an independent endorsement or certification without our written consent.

The service is provided “as is” and “as available” without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any particular score is accurate or complete.

To the maximum extent permitted by applicable law, Truvio and its founders, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising from your use of or inability to use the service — even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from these Terms or your use of the service shall not exceed the amount you paid us in the three months preceding the claim. For free-tier users, our liability is limited to INR 500.

These Terms are governed by the laws of India. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Mumbai, India.

We may update these Terms from time to time. We will post the updated Terms on this page with a revised “Last updated” date. For material changes, we will attempt to notify registered users by email at least 14 days in advance. Continued use of the service after the effective date of any change constitutes your acceptance of the updated Terms.

Questions about these Terms? hello@tru-vio.com